Real-world use case
Industry: Beauty & Wellness
Mitigating No-Shows for Gourmet Drive Detailing
The problem
Clients booking a high-value detailing appointment forget the time, and the bay sits empty.
How to configure it in Tuvy
- Clients booking a high-value detailing appointment forget the time, and the bay sits empty.
- Service Name: Mitigating No-Shows for Gourmet Drive Detailing
- Client notifications live under Settings, then Client Notifications. They send the confirmation, the reminder, and the review request.
- Open Client Notifications and turn 24-Hour Reminder SMS on.
- Edit the SMS: Hi {{clientName}}, ready for your car shine? Your {{serviceName}} is scheduled with {{staffName}} tomorrow at {{bookingTime}}.
- Turn on Feedback Requests so an email asks for a review 2 hours after the job.
- Dynamic Variable Injector: {{clientName}}, {{serviceName}}, {{bookingTime}}, and {{rescheduleLink}} fill in automatically.
- SMS and Email: send a short text or a branded email.
- Trigger times: an instant confirmation, a 24-hour reminder, and a review request 2 hours after the service.
- Open Client Notifications and use the toggle on each trigger.
- Click Customize Template to change the message.
- Include {{rescheduleLink}} in the reminder so the client can move the booking without calling.
- No-shows fell from 18% to under 1.5% within 30 days.
The result
No-shows fell from 18% to under 1.5% within 30 days.